Warranty Policy

At American Farm & Home, we stand behind every product we sell and want you to feel confident in your purchase. While American Farm & Home does not offer store-issued warranties, brands we carry provide their own manufacturer warranty for eligible items.

If a warranty issue ever arises, we are happy to initiate and manage the warranty process on your behalf. Most manufacturers prefer to work directly with an authorized dealer, and we’re here to make that process as smooth as possible.

1. No Store-Issued Warranties

American Farm & Home does not independently provide warranties or guarantees on any products sold.
All warranties are offered directly by the product manufacturer.

2. Manufacturer Warranties

Most products we carry include a standard manufacturer warranty covering defects in materials or workmanship.

Manufacturer warranties vary by brand and product, so we recommend reviewing the specific brand’s warranty documentation for full details.
If you’re unsure, we can help you locate the correct information.

3. We Handle the Warranty Claim for You

To save you time and hassle, American Farm & Home will:

  • Gather the required details from you
  • File the warranty claim directly with the manufacturer
  • Communicate with the manufacturer on your behalf
  • Assist with replacements, repairs, or next steps

We act as your direct liaison, ensuring the claim is submitted correctly and processed as quickly as possible.

4. How to Start a Warranty Claim

If you believe your product qualifies for warranty service:

  1. Email us: info@americanfarmandhome.com (Include your order number, product name, and photos/video of the issue.)
  2. We will review the issue and determine warranty eligibility.
  3. If eligible, we will handle the entire process with the manufacturer.

5. Returns vs. Warranties

If you wish to return an unused or unopened item instead of pursuing a warranty claim, please refer to our Return Policy for eligibility and instructions.

6. Final Notes

  • Manufacturer warranty decisions (approval or denial) are solely determined by the manufacturer.
  • Warranty coverage typically does not include misuse, neglect, accidental damage, or normal wear and tear.
  • We will always advocate for our customers throughout the process.

 

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